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The rules, in plain language.

Documents covering how Xoot works, what we do with your information, and what happens when something goes wrong. Written to be read, not to be survived.

Draft — pending legal review. These operational launch documents still require confirmed business details and South African legal review before public launch.

11 documentsTerms & conditionsPrivacy policyPOPIACookie policyRefunds & cancellationsCare+ membershipXooter termsAcceptable useAI ConciergeAccount deletionTrust & safetyBug bounty programme
Platform rules

Acceptable Use Policy

Rules for safe, lawful, respectful use of Xoot bookings, support, Concierge, Xooter onboarding, reviews, communication, and property workflows.

Last updated: 29 July 2026 · Operational draft

Use Xoot honestly

  • Provide accurate identity, contact, address, booking, payment, and Xooter application information.
  • Do not create fake accounts, fake bookings, fake reviews, fake referrals, or misleading support claims.
  • Do not attempt to bypass platform payments, safety checks, Xooter onboarding, or support workflows.

Keep people safe

  • No harassment, threats, discrimination, intimidation, stalking, or unsafe conduct toward clients, Xooters, staff, or support reviewers.
  • No instructions that create unsafe work, illegal entry, unlawful surveillance, or unauthorised handling of private property.
  • Report damage, theft concerns, safety incidents, harassment, and access-code issues through protected Support for human review.

Protect sensitive information

Do not send passwords, OTPs, card details, gate codes, alarm codes, lockbox codes, private keys, identity documents, or private household notes through public chat, ordinary email, screenshots, or social media.

Questions about this document?

Contact Xoot support with the document name and your question. For a request about your own information, choose privacy or account deletion so it reaches the appropriate queue.

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