Platform rules
Acceptable Use Policy
Rules for safe, lawful, respectful use of Xoot bookings, support, Concierge, Xooter onboarding, reviews, communication, and property workflows.
Last updated: 29 July 2026 · Operational draftUse Xoot honestly
- Provide accurate identity, contact, address, booking, payment, and Xooter application information.
- Do not create fake accounts, fake bookings, fake reviews, fake referrals, or misleading support claims.
- Do not attempt to bypass platform payments, safety checks, Xooter onboarding, or support workflows.
Keep people safe
- No harassment, threats, discrimination, intimidation, stalking, or unsafe conduct toward clients, Xooters, staff, or support reviewers.
- No instructions that create unsafe work, illegal entry, unlawful surveillance, or unauthorised handling of private property.
- Report damage, theft concerns, safety incidents, harassment, and access-code issues through protected Support for human review.
Protect sensitive information
Do not send passwords, OTPs, card details, gate codes, alarm codes, lockbox codes, private keys, identity documents, or private household notes through public chat, ordinary email, screenshots, or social media.