The rules, in plain language.

A booking, Care+, or XootCred-related benefit is treated as paid only after the payment provider event is verified by Xoot's backend. A success URL, redirect, screenshot, or browser return state is not enough.

Cancellation fees may depend on booking status, time to service, Xooter acceptance, Xooter travel/preparation, and operational cost already incurred. The live app should show the applicable cancellation outcome before confirmation where possible.

• Unassigned or early cancellations may have lower or no cancellation fees.
• Accepted, en-route, arrived, or in-progress bookings may attract higher fees.
• Completed bookings cannot be cancelled through ordinary client flow.

If a Xooter cancels, Xoot will route the case into replacement support where operationally possible. Replacement support is subject to availability, service area, timing, scope, and trust checks. Xoot should not promise a guaranteed replacement unless the live operations team confirms it.

Refunds may be reviewed for provider confirmation, service status, photos, support history, cancellation reason, disputes, chargeback risk, and fraud signals. Safety, damage, theft, harassment, payment disputes, and legal complaints require human review.

Care+ is billed monthly after activation. Membership benefits start only after verified payment. Cancelling Care+ stops future membership billing but does not automatically refund the current billing period unless Xoot support approves a refund under the relevant facts.

XootCred is not cash, cannot be withdrawn, and may expire. XootCred can be reversed for refunds, chargebacks, cancelled bookings, abuse, duplicate credits, or fraud indicators.