Xoot← Back to XootLegal centre

The rules, in plain language.

Documents covering how Xoot works, what we do with your information, and what happens when something goes wrong. Written to be read, not to be survived.

Draft — pending legal review. These operational launch documents still require confirmed business details and South African legal review before public launch.

11 documentsTerms & conditionsPrivacy policyPOPIACookie policyRefunds & cancellationsCare+ membershipXooter termsAcceptable useAI ConciergeAccount deletionTrust & safetyBug bounty programme
Care+

Care+ Terms

Terms for Xoot Care+ membership, Home Memory, favourite Xooter workflows, priority support, XootCred benefits, billing, cancellation, and limitations.

Last updated: 13 August 2026 · Operational draft

Membership benefits

Care+ is Xoot's membership layer for repeat homes and properties. It may include Home Memory, favourite Xooter workflows where availability allows, priority support handling, smart reminders, and member XootCred benefits.

Care+ does not guarantee instant availability, a specific Xooter, automatic replacement, refund approval, or unlimited support outcomes.

Billing and activation

  • Care+ activates only after backend payment confirmation.
  • A redirect, success screen, or screenshot does not prove payment success.
  • Membership billing, past-due state, cancellation, and rejoin flows must be handled through server-side systems.

XootCred and the welcome credit

XootCred is not cash, cannot be withdrawn, may expire, and may be reversed for refunds, chargebacks, cancelled bookings, abuse, duplicates, or fraud indicators. The R30 add-on credit is granted once, when membership starts. It does not recur, and its rules should be shown clearly in the live membership flow.

Questions about this document?

Contact Xoot support with the document name and your question. For a request about your own information, choose privacy or account deletion so it reaches the appropriate queue.

Contact support
© 2026 XootBack to XootPrivacy