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The rules, in plain language.

Documents covering how Xoot works, what we do with your information, and what happens when something goes wrong. Written to be read, not to be survived.

Draft — pending legal review. These operational launch documents still require confirmed business details and South African legal review before public launch.

Xooters

Xooter Terms

Terms for Xooter applicants and independent contractors using Xoot onboarding, training, booking, earnings, support, and sensitive-access workflows.

Last updated: 13 August 2026 · Operational draft

Application and verification

  • Xooter applicants must provide truthful identity, experience, reference, coverage, transport, document, and training information.
  • False, misleading, incomplete, or unverifiable information may lead to rejection, suspension, or removal.
  • Identity documents, banking information, screening notes, and background-check information must be uploaded only through protected onboarding workflows.

Service standards

Xooters must follow accepted booking details, arrival expectations, in-app communication rules, privacy requirements, service-quality standards, and training requirements. Sensitive household details are provided only where needed for the job.

Sensitive access information

Gate codes, alarm codes, lockbox notes, parking instructions, pet notes, and access instructions are time-limited and logged where revealed. They must not be copied into personal notes, screenshots, ordinary chat, email, or social media.