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The rules, in plain language.

Documents covering how Xoot works, what we do with your information, and what happens when something goes wrong. Written to be read, not to be survived.

Draft — pending legal review. These operational launch documents still require confirmed business details and South African legal review before public launch.

AI notice

AI Concierge Notice

How Xoot Concierge answers general questions, when it may use AI assistance, what it cannot do, and how users can request human review.

Last updated: 29 July 2026 · Operational draft

What Concierge can help with

Xoot Concierge can answer general questions about Xoot services, Care+, XootCred, launch areas, office cleaning, Airbnb turnovers, becoming a Xooter, booking preparation, and support routing.

Guests can use Concierge for general guidance. Signed-in users can access protected support workflows for account, booking, payment, address, and ticket-specific help.

What Concierge cannot do

  • Approve refunds, payments, cancellations, replacements, admin actions, Xooter activation, or account changes.
  • Ask for or process passwords, OTPs, full card numbers, private keys, gate codes, alarm codes, or lockbox codes.
  • Guarantee availability, pricing, insurance, background-check outcomes, replacement timing, or support decisions.

Human review and reporting

Users can report a Concierge answer from the chat interface. Refunds, payments, damage, theft, harassment, safety concerns, legal threats, access-code issues, and account-risk matters must be handled by human support reviewers.